Q: Do you trust your technicians?
A: We require a drug screen, and background investigation done prior to working any tickets on our system. We also pull from a platform that screens all technicians. Any agents that are selected must meet certain requirements to work tickets for our customers. They must also carry certain certifications for their skills and renew those certifications often. YES! We trust any technician that is dispatched to our clients.
Q: Where are your technicians located?
A: We currently have tech(s) located in Enid, Oklahoma City, Woodward, Oklahoma. We also work with a platform and have access to 29,000+ technicians across the US. We can dispatch a technician to almost anywhere in the USA.
Q: What is remote support?
A: In information technology (IT), remote support tools are IT tools and software that enable an IT technician or a support representative to connect to your computer from their computer via the Internet and work directly on your system.
Q: Can you repair my computer over the internet?
A: As long as you have access to the internet. We can fix most problems right over the internet.
Q: How much does it cost for laptop screen replacements?
A: Because there are hundreds of computers, and about a dozen manufactures out there. We will need to know the make and model of the computer. In some cases, we may need to know a serial number. We can get you a quote within minutes via our live chat directly on our site.
Q: Do you repair motherboards?
A: Yes! The turnaround is one week. Please contact us for more information on our process.
Q: Do you offer professional data recovery?
A Yes! The turnaround is two weeks. Please contact us for more information on our process.
Q: Do you build websites or are you involved in web design?
A: Yes! We can put together a package for you based on your needs. We can also make sure you are working with the right people to get your company name out there. Please contact us to get your free quote today.
Q: Do you come to my home or business to fix computers?
A: Yes! There is an extra cost to provide this service, but we have a network of over 29,000+ technicians to pull from to make sure the technician can reach your location anywhere in the US. It does however take 24-48 hours to locate a technician in remote areas.
Q: Does your company have drop off locations?
A: Yes! One at this time in Oklahoma City, Oklahoma USA (drop off by appointment only)
Can any brand of laptop be fixed by your company?
A: Yes! All though there are limitations for each model, and we also have depended on our vendors to have parts available to purchase. There are rare occasions that parts are not available, and we would not be able to fix it.